Returns & Refund Policy
Last updated: 08/25
We take great pride in the durability and quality of every saber we ship. Each one is battle-ready, tested, and built to last. However, as an online shop operating under EU and Croatian law, we provide both:
- A 14-day right of withdrawal for distance sales (online orders, non-custom products)
- A 12-month commercial warranty for technical faults or manufacturing defects
Damages & Issues
Please inspect your order upon arrival and take photo documentation. If the item is:
- Defective
- Damaged
- Or you received the wrong item
Contact us at orders@saberscroatia.com with a photo or video and a short description of the issue. We’ll evaluate the problem and arrange a repair or replacement as quickly as possible.
Exchanges & Returns (Warranty – 12 Months)
If your saber develops a technical fault within 12 months of purchase, we offer a:
Free repair or replacement, subject to inspection.
To start a return under warranty, email us at orders@saberscroatia.com
We will provide:
- A return form
- The return address
- Instructions for safe repackaging
Warranty Limitations
Warranty does not cover:
- Physical damage from negligent handling (e.g., dropping, crushing)
- Exposure to water, fire, extreme conditions
- Damage caused by improper charging or use of unapproved accessories
- Any form of unauthorized modification or disassembly
Right of Withdrawal (14 Days – Online Orders)
As required by EU law, you may return your order within 14 days of receiving it, without giving a reason.
To exercise this right:
- Fill out our Withdrawal Form (Google Form: https://forms.gle/Xmp43H2aKgeVFkvN7)
- Return the product within 14 days of submitting the withdrawal request
- Refunds are processed as soon as possible, but we may wait until the goods are received and inspected before proceeding.
Note: The customer is responsible for return shipping costs under the 14-day withdrawal rule.
Order Cancellation Before Shipping
If you cancel your order before it has been shipped, you are entitled to a full refund without any additional charges.
Non-Returnable Items
We do not accept returns if:
- The saber is damaged due to misuse, negligence, or modification
- The return is made without prior contact or approval
- The issue is cosmetic and occurred after use
- More than 12 months have passed since the purchase
Returns of Gift Cards or Promotional Codes
If your order was paid partially or fully with a gift card or promotional code, any eligible refund will be issued in the same form (as a new voucher or code).
Returns of Product Sets or Bundles
If a product was sold as part of a set or bundle (e.g., stand + saber, double-blade kit), returns are only accepted if the entire set is returned together.
Returns with Incomplete or Unsafe Packaging
Refunds may be reduced or rejected if the returned product is:
- Not returned in its original or similarly secure packaging
- Damaged due to unsafe or inadequate repackaging during return shipping
We strongly recommend using tracked and insured shipping.
Refunds
In most cases, we offer repair or replacement.
However, if a replacement is not possible, a partial or full refund may be issued
Refunds are processed to the original payment method within 10–30 business days after we receive and inspect the return.
Return Shipping Costs
For 14-day withdrawal (change of mind): Customer pays return shipping
For defects under warranty: Customer pays return shipping to our warehouse in Croatia
We strongly recommend tracked shipping for all returns.
Contact Us
Sabers Croatia – Rivira d.o.o.
Email: orders@saberscroatia.com
